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  3. Client vulnerability

Client vulnerability

Discover the factors that may affect your ability to manage your trading account or engage with financial services. Vulnerability can affect anyone at any time, so it’s important to understand how to manage it and the support options available to you.

  • What is a vulnerable client?
  • What can cause client vulnerability?
  • What are the potential consequences of vulnerability in trading?
  • How do I know if I might be vulnerable?
  • What can I do if I think I am vulnerable?
  • How does ThinkMarkets support vulnerable clients?
  • Can I ask to have my account paused or suspended?
  • What if ThinkMarkets identifies vulnerability in my behaviour?
  • Will ThinkMarkets share my situation with anyone else?
  • Are there resources I can access for help?
  • Will declaring vulnerability affect my relationship with ThinkMarkets?
  • How is ThinkMarkets ensuring fair outcomes for vulnerable clients?
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