We aim to deliver fair, safe outcomes for all clients, including those who may be vulnerable. Depending on your needs and consent, we may:
Add a confidential flag to your account to alert staff
Adjust how and when we communicate with you
Offer additional explanations or cooling-off periods
Suggest a temporary or permanent trading break
Limit certain features or instruments on your account
Refer you to reputable third-party organisations for additional support
Support is tailored — there is no one-size-fits-all response. We will work with you respectfully and case-by-case.