If the funding method you originally used is not available in the withdrawal screen, do not select an unrelated withdrawal destination.
ThinkMarkets follows a back-to-source policy.
The Payments team may therefore need to confirm why the original funding source is no longer available and whether an alternative method can be approved.
What should I do?
Contact Client Support from your registered email address and provide:
- your trading account number;
- screenshot of available payment method under your ThinkPortal.
An alternative withdrawal method:
- must normally be in your own name;
- is subject to verification; and
- requires approval.
Submitting a manual withdrawal request does not guarantee that a different withdrawal destination will be accepted.