One Time Password (OTP) has 2 parts, 6 digits + 3 digits. For example "123456+789".
If you have two mobile phone numbers registered, the OTP will be sent to your second number.
If you only have a landline, you will not be able to receive the OTP SMS. Currently we do not have email verification set-up for this process.
To Verify the OTP that you received:
- Log into your ThinkPortal account at https://portal.thinkmarkets.com/account/login .
- Click on "Profile" (1) at the top right.
- Click on "Personal Information" (2) to check if your mobile phone number(s) are correct.
- Click on "Security" (3) to expand the menu.
- Under the Security, click on "One Time Password Verification"
- Enter the full OTP verification code (4), for example "560089+765".
- Select "I am human".
- Click "Submit" to verified.
- It will show verified if the information you entered are correct.
- If the information you entered is not correct, it will return "Invalid code".